To avail warranty must need proper customer invoice with mentioning selling date, warranty period and SN number. Full packaging of products with warranty sticker & hologram sticker is must needed.
Stock Faulty / Factory default- If any products found faulty/inappropriate condition in selling time will be treated as stock faulty. Confirming by Motion View employee (TSO) and observing the products condition by after sales support team the stock faulty products will be replaced by a new product with Warranty sticker & hologram.
Motion View will be stored the products SN in database, for claiming warranty SN also have to be match.
Valid warranty claim will be solved within 3-7 working days after receiving the products by the service center. If any special occasion or stock unavailability happened, it may take few more days to solve the claim. If we are unable to provide any products warranty support for stock or other issues, we will provide the product value return or in party’s ledger within 15 days.
After expired warranty period of a product also can be claimed for after-sales support with selected service charge.
Sales invoice without mentioning selling date, SN number, warranty period, warranty stocker & hologram will be rejected.
Warranty will be start from the selling date to customer. Here if we found claim of any products that’s are sold out a long time (6 Month) before or out of production 6 Month, will be not valid for warranty claim.
If found scratches, nicks, stains and dents happens by misuse.
Failure or damage resulting from negligence, misuse, abuse, accident, modification, power surges, improper maintenance, unsuitable physical or operating environment, water (in excess of specifications), flood, fire, natural disasters, thundering twit or other acts of nature or external causes.
A product supporting element like cable, adapter, strap, remote, and other outer parts will be out of warranty.
Products quality & working capacity will be confirmed by the manufacture, we have to follow the user manual.
Products operating language have to be confirmed before buy, no warranty will be valid for language related issues.
Damage caused by service performed by anyone who is not an authorized warranty provider by Motion View.
Motion View is the largest Eco Product importer
and Distributor in Bangladesh and now holds
the leading br position in the ecosystem industry.